Privacy and Data Protection Policy

Privacy and Data Protection Policy

This Privacy and Data Protection Policy explains the framework under which Thunder AI (“we”, “us”, or “our”) collects, processes, uses, and protects personal data obtained through our website www.tairad.com (“Website”), affiliated subdomains, downloadable software, mobile and desktop applications (collectively, the “Products”), and any other services that display or link to this Policy (together referred to as the “Services”). It also applies to any communication with individuals via email, phone, chat, or other means.

We are committed to maintaining the confidentiality, integrity, and security of your personal information and to ensuring that it is processed in accordance with applicable data protection laws.

This policy applies to all users of www.tairad.com and any other web platforms or applications operated by Thunder AI.

Definitions

Personal Data

Refers to any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be directly or indirectly identified, particularly by reference to identifiers such as a name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.

Processing

Means any operation or set of operations performed on personal data, whether or not by automated means. This includes, but is not limited to, collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, restriction, erasure, or destruction.

Restriction of Processing

Refers to the marking of stored personal data with the aim of limiting its future processing.

Controller

A natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of processing personal data.

Processor

A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

Consent

Any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or clear affirmative action, signify agreement to the processing of personal data relating to them.

1. Collection and Use of Information

1.1 Information We Collect

We collect personal data in the following ways:

1. a) Information you voluntarily provide to us through our website, applications, or during your engagement with our products or services.
2. b) Data generated automatically when you access, interact with, or use our products, services, or websites.

1.2 Sources of Data Collection

We may collect your personal information through a variety of sources, including but not limited to:

• Online forms and registrations within our software and applications

• Paper-based forms and physical documents

• Telephone calls, emails, and other forms of communication

• Referrals from introducing agents or partners

• Existing clients, employees, or contractors

• Customer support interactions and service desk tickets

• Online chat systems or live assistance platforms

• Social media platforms and networking channels

• Advertising identifiers and cookies from our websites

1.3 Purposes of Data Collection and Use

Your personal data may be collected and used for one or more of the following purposes:

1. a) To fulfill our contractual obligations and provide products or services as requested by you
2. b) To verify your identity and ensure account security
3. c) To respond to and manage inquiries, applications, feedback, complaints, or service-related requests
4. d) To manage your relationship with Thunder AI, including communication and support
5. e) To send you promotional materials, newsletters, surveys, or updates about our services (where permitted)
6. f) To comply with legal obligations, regulations, and directives, or assist with investigations by competent authorities
7. g) For any purpose directly related to the reason you submitted your data
8. h) To share information with authorized third-party service providers, agents, and relevant government bodies—whether in EU or non-EU jurisdictions—for the aforementioned purposes
9. i) For administrative tasks and internal business operations connected to our services
10. j) To maintain, monitor, and improve the performance and usability of our applications and services
11. k) To analyze performance metrics, usage data, and operational insights
12. l) To verify user accounts, investigate harmful activity, enforce our policies, and maintain trust and security across our platforms

These purposes may remain valid even after your relationship with Thunder AI ends, for as long as reasonably necessary to protect our legal interests or fulfill statutory requirements.

In addition to the purposes outlined above, we may process your data to comply with legal obligations or safeguard your vital interests or those of another person.

We may work with third-party service providers who assist in delivering our services, for example, content hosting, customer support, system maintenance, data processing, or statistical reporting. Such providers are granted limited access solely for the performance of their functions, and are contractually bound to adhere to our data protection standards or equivalent policies.

Thunder AI does not sell, rent, or trade personal information or mailing lists to any third parties.

Disclosure in Public Areas

When you choose to disclose personal data, such as on your profile, in community forums, chat rooms, feeds, or comment sections, this information becomes public and may be viewed, shared, or reshared by others. These areas are accessible to all users of our platforms and may also be indexed or shared via third-party platforms like Facebook, Twitter, or other social media networks.

You are strongly advised not to post any personal or sensitive information that could reveal your identity or the identity of others in these public spaces. Thunder AI shall not be liable for the disclosure, misuse, or redistribution of any information that you voluntarily publish in public-facing areas.

Payments and Financial Data

If you purchase products or services via our website, we may collect necessary order-related details. However, we do not collect or store any financial information, such as credit card details or payment authentication data. All payments are processed through secure third-party payment providers. We encourage you to review their privacy policies before making any transaction.

1.4 Minors’ Privacy

Thunder AI does not knowingly collect or process any personal information from individuals under the age of eighteen (18). Our website and services are intended exclusively for users who are 18 years of age or older.

We advise parents and legal guardians to supervise their children’s use of internet services and to prevent access to our platforms without proper consent.

If we become aware that we have inadvertently received information from a person under the age of 18, we will take immediate steps to delete such data and prevent further processing.

1.5 Collection of Non-Personal Information

In addition to personal data, we may collect non-personal information related to your interaction with our services. This may include:

• Pages or features accessed

• Clicked links or downloaded materials

• Application usage statistics

• System performance data

• Device type, browser version, and operating system

• Error reports and diagnostic logs

Such data is typically aggregated and anonymized. It is used solely for internal analytics, product improvement, and operational efficiency.

2. Cookies

Cookies are small text files containing a unique string of characters that are stored on your device when you visit a website. These files enable us to recognize your browser and preferences upon subsequent visits to our website, thereby enhancing your user experience.

Cookies may store user settings, session data, and other non-personal information. While they help optimize functionality, they do not identify users personally and cannot be used to execute programs or deliver viruses to your computer.

You may configure your browser to block all cookies or alert you when a cookie is being placed. However, please be aware that disabling cookies may affect the performance and functionality of certain features on our website.

Any data collected through cookies is processed in aggregate form and is not used to personally identify individual users.

For more detailed information, please refer to our dedicated Cookie Policy.

3. Protection of Personal Data

Thunder AI takes data security seriously and employs a range of administrative, technical, and physical safeguards to protect your personal information. These measures are designed to prevent accidental loss, unauthorized access, unlawful processing, or disclosure of personal data.

Examples of our data protection practices include, but are not limited to:

• Use of encrypted connections (SSL) during data transmission

• Implementation of firewalls and intrusion prevention systems

• Role-based access control with authentication procedures

• Secure storage environments with regular audits

Despite our efforts to secure your information, no method of transmission over the internet or electronic storage system can be guaranteed as completely secure. As such, while we strive to protect your data, you transmit information to us at your own risk.

If you suspect any compromise or unauthorized access to your personal data, we urge you to contact us immediately at [info@tairad.com].

4. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements.

Retention periods may vary depending on the nature of the data and the purpose of processing. Data may also be preserved for:

• Compliance with legal obligations

• Enforcement of contractual rights

• Resolution of disputes

• Internal reporting and auditing practices

When retention is no longer required, we securely delete, anonymize, or otherwise dispose of the data in accordance with best practices and applicable law.

5. Data Transfers Outside the EEA

In the course of our operations, your personal data may be transferred to, processed, or stored in countries outside the European Economic Area (EEA), including jurisdictions that may not provide the same level of data protection as those within the EEA.

When we do so, Thunder AI ensures that appropriate safeguards are in place to protect your personal information. These may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Binding Corporate Rules (BCRs)

• Data processing agreements with vendors and partners

We remain committed to upholding the privacy and protection of your data, regardless of where it is processed.

6. Changes to This Privacy and Data Protection Policy

6.1 Thunder AI reserves the right to amend or update this Privacy and Data Protection Policy, in whole or in part, at any time. Any revised version will be published on our official website.

6.2 We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data and to stay updated on any modifications.

6.3 The latest version of our Privacy and Data Protection Policy can always be accessed via the “Privacy and Data Protection Policy” link available at: https://www.tairad.com/privacy. Unless otherwise specified, the updated policy shall take effect from the date of publication.

6.4 Where appropriate, we may also notify you of material changes to this policy via email or through system notifications on our website or applications.

7. Your Rights

As a data subject, you are entitled to exercise the following rights concerning your personal data, in accordance with applicable data protection laws:

(a) Right of Access

You have the right to request confirmation as to whether we are processing your personal data. Where such processing is taking place, you are entitled to access that personal data along with additional information, including the purposes of processing, categories of data processed, and data recipients. Subject to the rights and freedoms of others, we will provide you with a copy of your personal data.

(b) Right to Rectification

You have the right to request the correction of any inaccurate personal data concerning you. Taking into account the purposes of processing, you also have the right to have incomplete data completed.

(c) Right to Erasure (“Right to Be Forgotten”)

You may request the deletion of your personal data in specific circumstances, such as:

• The data is no longer necessary for the purposes for which it was collected;

• You withdraw consent and there is no other lawful basis for processing;

• You object to processing and there are no overriding legitimate grounds;

• The data was processed unlawfully.

This right does not apply where processing is necessary:

• For the exercise of freedom of expression and information;

• To comply with a legal obligation;

• For the establishment, exercise, or defense of legal claims;

• For reasons of public interest.

(d) Right to Restrict Processing

You may have the right to request restriction of processing under certain conditions, including:

• You contest the accuracy of the personal data;

• Processing is unlawful, and you oppose erasure;

• We no longer require the data, but you need it for legal claims;

• You have objected to processing and the verification of that objection is pending.

Where processing is restricted, we may store your data but will only process it with your consent, or for the establishment, exercise, or defense of legal claims, protection of another individual’s rights, or for reasons of significant public interest.

(e) Right to Object to Processing

You have the right to object to our processing of your personal data on grounds relating to your particular situation if:

The processing is based on public interest or legitimate interest grounds.

If you object, we will stop processing your data unless we can demonstrate compelling legitimate reasons that override your interests, rights, and freedoms, or if the processing is necessary for legal claims.

You also have the right to object at any time to:

• The processing of your personal data for direct marketing purposes, including profiling related to such marketing.

• The processing of your personal data for scientific, historical research, or statistical purposes, unless required for reasons of public interest.

(f) Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that your data be transmitted directly to another controller, where technically feasible. This right shall not adversely affect the rights and freedoms of others.

(g) Right to Lodge a Complaint

If you believe that the processing of your personal information violates applicable data protection laws, you have the legal right to file a complaint with the supervisory authority in:

• Your country of residence;

• Your place of work; or

• The place where the alleged violation occurred.

(h) Right to Withdraw Consent

If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing conducted prior to such withdrawal. Please note that withdrawal of consent may impact the availability of certain features or services.

8. Notification of Breaches

In the event of any unauthorized access, data breach, or intrusion into our systems that may compromise the security of your personal data, Thunder AI will take immediate action to assess the situation. If it is determined that your data may have been affected, we will notify you as soon as reasonably possible.

We will also implement all appropriate technical and organizational measures to contain the breach, mitigate its impact, and prevent recurrence, in accordance with applicable data protection regulations.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy and Data Protection Policy, or regarding the collection, use, or processing of your personal data by Thunder AI, you may contact us using the details below:

Email: info@tairad.com

To help us respond to your inquiry efficiently, please include your full name and any relevant information necessary for verifying your identity and processing your request.